The FactorCloud Complete User Guide is the full reference for the FactorCloud platform — every workflow, every screen, and every field, explained in one document. It is intended as a desk reference: use the Help Center articles for step-by-step how-tos, and this guide when you want to understand what a particular screen or field does.
Edition 2.3 — October 2026 — 127 pages. This edition is current through release 2026.9.16, the version live in production.
📄 Download the FactorCloud Complete User Guide (PDF, 127 pages)
The file is also listed under Attachments at the bottom of this article.
What's inside
Part I — Everyday Workflows
Common tasks walked through from start to finish, across whichever screens they touch. Start here if you are new to FactorCloud.
- Getting Around FactorCloud
- Onboarding a New Client
- Funding Day — From Invoice to Money Out
- Fuel Advances
- Receiving & Applying Payments
- Managing Reserves & Over Advances
- Collections
- Month-End & Reporting
Part II — Screen-by-Screen Reference
One chapter per module, each with a field-by-field reference table, notes on required versus optional fields, and tips on how specific fields affect your factoring operations.
Dashboard · Client Management · Debtor Management · Broker Management · Vendor Management · Invoice Management · Payment Management · Collections · Over Advances & Templates · Commission Partners · Reports · Ledgers & Accounting · Fuel Advances · Document Management · Data Imports · Email Logs & Email Delivery · Company Management · Client Portal
Part III — Administration
Settings, integrations, feature toggles, and user, role, and permission management — how administrators configure FactorCloud for their factor.
Appendices
- Appendix A — Status Reference: invoice, payment, reserve release, over advance, fuel advance, and import statuses in one place.
- Appendix B — Troubleshooting & FAQ: common validation messages and what to do about them.
- Appendix C — What's New: a dated, item-by-item changelog of every change shipped March through September 2026.
New in this edition
Edition 2.3 brings the guide current through the September 2026 releases. Features added in a specific release are flagged in the margin where they appear — New in 2026.8.8, New in 2026.8.20, New in 2026.9.7, and New in 2026.9.16 — so returning readers can see exactly what changed and when.
Highlights added since the previous edition:
- Custom GL codes, completed. GL codes connected to your own bank accounts, an origin account selection at approve-for-funding, and renameable descriptions on the standard system GL codes.
- Report Scheduler. Reports emailed automatically on a daily, weekly, or monthly schedule.
- Collection Statuses and No Buy reasons. Factor-defined lists, configured the same way as labels.
- Fee per Invoice at the client level, overriding the term's fee at approval.
- Over Payment Credits (optional), with a new Credits tab on the Chargeback screen.
- Funding instruction improvements — active/inactive status, a favorite per payment type, and no card number required for Money Codes.
- Debtor additions: Default Payment Term, Verification Email, a debtor changelog, FactorGenie credit data, and duplicate detection on new debtor requests.
- Six report changes, including the new Fuel Advance Invoices, Closed Invoice Details, and Detail Buyout reports.
A small number of features are flagged New in 2026.9.30. That release was in the sandbox environment when this edition was published and may not be visible in your account yet.
Questions about anything in the guide? Reach out to FactorCloud support and we will be glad to help.