A relationship links a client to a debtor and sets the terms that apply when you purchase that client's invoices against that debtor.
Step 1 – Open the client
In the left-hand menu, click Companies. Use the Clients tab or the search bar to find the client, then click the name to open the profile.
Step 2 – Open Relationships
1 Relationships tab · 2 Billing Override and Do Not Bill · 3 Edit a relationship · 4 New Relationship
Click the Relationships tab to see every debtor this client is linked to, along with the term, credit limit, open AR, NOA status and billing settings for each. Click Edit on any row to change it.
To add one, click New Relationship in the top-right corner.
Step 3 – Choose the debtors
The left panel is a searchable list of debtors. Tick every debtor you want to link – you can create several relationships at once, and they will all take the settings you choose on the right.
Step 4 – Set the relationship
On the right, under Set Relationship:
- Terms – a term that applies only to invoices under this relationship. Leave blank to use the client's default term.
- Payment Terms – the days you expect the debtor to pay in.
- Credit Limit and Credit Limit Approved.
- Ineligible Days – the age at which invoices become ineligible.
- Credit Rating – optional.
- Send NOA – set to No to opt out of the automatic notice.
Leave Payment Terms, Ineligible Days or Credit Rating blank and each new relationship takes that debtor's own default, set on the debtor's Credit Info (see How to Create a Debtor). That is useful when you link several debtors at once.
1 Tick the debtors · 2 Payment Terms · 3 Credit Limit and Credit Limit Approved · 4 Ineligible Days · 5 Credit Rating · 6 Send NOA · 7 Create
Step 5 – Create
Click Create.
About NOAs
If Send NOA is Yes, a notice of assignment is emailed to the debtor on creation – but only when both of these are true:
- an NOA document is uploaded to the client's profile, and
- the debtor profile has an NOA email address.
If either is missing, no NOA goes out. The Relationships tab shows First NOA Sent and Last NOA Sent so you can confirm.
Billing: Do Not Bill and Billing Override
When an invoice is funded, FactorCloud emails the invoice to the debtor. Do Not Bill stops that email. It can be set on the client's profile (under Billing), on the debtor's profile (under Billing Information), and on a single relationship. It is No everywhere unless you change it.
To change it for one relationship, click Edit on the row and set Billing Override:
- Billing Override = No – the company settings apply. The billing email is not sent if either the client or the debtor has Do Not Bill set to Yes.
- Billing Override = Yes – the company settings are ignored and a Do Not Bill field appears for this relationship. That field alone decides whether the email goes out for this client and debtor.
1 Credit Rating and Ineligible Days · 2 Billing Override · 3 Do Not Bill for this relationship · 4 What the override does · 5 Update
Do Not Bill only affects the invoice billing email. Statements and other emails are still sent. Every change is recorded in the changelog, and when a billing email is held back the invoice's changelog notes it. The same settings appear on the debtor's Relationships tab, and work the same way for broker relationships.