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  1. FactorCloud
  2. FAQ and User Guides

FAQ and User Guides

Getting Started & Setup

  • Understanding the Dashboard
  • How to Set Your Factor Timezone
  • Company Users
  • How to Add Users
  • How To Create User Roles
  • Teams
See all 7 articles

Clients, Debtors, & Terms

  • How to Create a Client
  • How to Create a Debtor
  • How to Create a Client/Debtor Relationship
  • How to Create a Term
  • Credit Requests
  • Documents
See all 7 articles

Invoices & Funding

  • How to Fund a Non-Factored (NF) Invoice
  • How To Manually Create Invoices
  • Approving Invoices for Funding
  • Fuel Advances
  • Over Advances
  • Reserve Releases
See all 8 articles

Payments

  • Creating a Payment Batch
  • How To Import Payments
  • Backdating a Payment
  • Posting a Payment for an Invoice Not in the System (OOS Feature)
  • Applying a Payment to a Charged-Back (Closed) Invoice
  • Returning a Payment
See all 7 articles

Chargebacks, Write-Offs, & Collections

  • Collection Statuses
  • How to Apply a Chargeback
  • Chargeback and Refund Fees
  • Write-Offs
  • Collections

Accounting, Interest, & Reports

  • Accounting
  • GL Codes
  • How to Create a Manual Transaction
  • Quickbooks Online Setup - Integration
  • How To Manage Client Interest
  • How To Manage Benchmark Interest Rates
See all 8 articles

Client Portal

  • Getting Started with the Client Portal
  • Submitting an Invoice
  • Importing Invoices from a CSV File
  • Uploading and Scanning Invoice Documents
  • Tracking Your Invoices
  • Managing Your Debtors
See all 8 articles

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